Short version: you have 30 days from delivery to return a kit you have not used. Because our kits contain abrasives and polishing compounds, a kit that has already been tested on glass cannot be resold and cannot be returned. Please read the section below before you open the discs.
30-day return window
An eligible unused product may be returned within thirty calendar days after confirmed delivery.
What qualifies for a return
- unused
- unaltered
- undamaged after delivery
- complete, with all original parts, accessories, manuals and components
- in its original packaging where reasonably possible
- in a condition suitable for resale
What does not qualify
A product is not eligible for return if it has been used, tested on glass, installed, modified, damaged, contaminated, consumed, mixed, opened in a way that prevents resale, or is missing components.
If you are not sure the kit is right for your job, contact us before you open it. Send photos of the damage to support@theglassrestore.com and we will tell you honestly whether our kit will fix it.
How to start a return
Email support@theglassrestore.com before sending anything back, and we will give you return instructions. Returns sent without authorization may be refused.
Who pays for return shipping
Unless we sent the wrong product or it arrived defective or materially damaged, you are responsible for return shipping, protective packaging, tracking, insurance where appropriate, and the risk of loss or damage in transit. Original shipping charges are not refundable in those cases.
Wrong, defective or damaged on arrival
That one is on us. Contact us promptly with photographs, your order information and packaging details. Depending on the case we may provide replacement parts, a replacement product, a repair, store credit, a prepaid return label or a refund, and we cover the return shipping.
Refunds
Approved refunds are issued to the original payment method. A refund may be reduced by the value of missing or damaged components. Training programs and other digital or service purchases are covered separately in our Terms and Conditions.
Questions: support@theglassrestore.com or 818-356-1345. Full legal text: Terms and Conditions, sections 16 to 18.